Refund policy
Return & Refund Policy
Last Updated: July 2026
At TidyBolts24, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.
30-Day Return Window
Customers may request a return within 30 calendar days of receiving their order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging whenever possible.
- Proof of purchase or order confirmation is required.
Free Returns
We proudly offer free returns for eligible orders worldwide.
Customers should contact our support team before sending any item back. Unauthorized returns may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Items damaged through misuse or improper handling.
- Products modified after delivery.
- Clearance or final sale items where specified.
Damaged or Defective Products
If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Clear photos showing the problem
We will provide a replacement, refund, or alternative resolution at no additional cost.
Refund Process
Once your returned item is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.
Depending on your financial institution, additional processing time may apply.
Order Cancellations
Orders may be canceled before shipment for a full refund.
If an order has already been shipped, customers must follow the return process after delivery.
Contact
Email: support@tidybolts24.xyz
Phone: (250) 889-1838